Privacy

The protection of your privacy when using our website is important to us. Therefore, we  inform you of our data protection policy in the sense of the GDPR (General Data Protection Regulation):
We process personal data that fall under the categories contact data, order data and processing data. The data you provide are necessary to fulfill the order or the contract, or to answer inquiries, or to fulfill and carry out pre-contractual measures. Without this data we are not able to deliver products to you. Your data will be stored in our computer system and, if necessary, passed on to the delivery fulfiller, logisctic company that deliver the products to you, and payment service provider.
You can request a permanent deletion of your data. However, for legal reasons, the minimum data storage time required by law is seven years. So if yo have ordered products from our webshop, the data can only be deleted at the end of the seventh year after purchase. For data erasure please contact us. All contact options are listed on our website and below.

1) Regarding personal data
When visiting our website without order, purchase, request or subscription to the newsletter no data is recorded. Data is only beeing collected if you provide them to us, to carry out an order or for processing a request or for inclusion in the newsletter distribution list. These data will be processed, stored, and transferred to any party, including the processor, without your express permission and consent, solely for order processing and processing of your requests.  Ther eis no data transfer to uninvolved parties.
  The data storage is essential for the operation of the webshop, the delivery of goods, the processing of payments and all the respective functionality and is in the legitimate interest of the operator.

2) Transfer of personal data for order processing
In order to process your order, your data will be passed on to the following third parties:
a) Payment service provider
When paying via PayPal, Stripe (credit cards), Klarna (Instant bank payment), the customer logs in at his own account or with his credit card number at the payment service provider. Then we pass on the following data to the payment service provider: title, first name, name, address, zip code, city, payment amount, goods.
We only get return of the sucessful payment, but no further details such as credit card number or bank details.
For further details please contact your payment service provider:
Paypal:
https://www.paypal.com/at/webapps/mpp/imprint
Stripe (credit cards): (in German at the bottom of the page)
https://stripe.com/at/privacy#translation
Sofort / Klarna (direct transfer from bank account):
https://www.klarna.com/at/impressum/

b) transport service provider
Should a transport of goods be necessary, your data:  salutation, title, first name, last name, address, zip code, city, country / region will be forwarded to the respective transport service provider:
Austrian Post AG, contact options here:
https://www.post.at/footer_ueber_uns_impressum.php

c) Cookies
We use so-called cookies on our website in order to simplify the operation and to enable certain functionalities. These are very small text files that are either deleted immediately after the session, or retained after the session so that they can be recognized immediately at the next session. You can set your intranet browser to either delete all cookies after each session, or even accept cookies. If you do not accept cookies, the functionality of the website may be restricted.

d) Google Analytics
To optimize the webshop, we use Google Analytics. Here, the cookies (see above) are used to create anonymous analyzes to find out where our visitors came from. Google will create this information from the data disclosed by visitors' web browsers. Google Analytics only provides us with the result, we ourselves can not collect, save or view this data.

For detailed information, see "Google Analytics Supplement" below.

e) Social Plugins
Our website uses a number of social networking plugins, such as Facebook, Twitter, Xing, Google+. If you do not want social networks to associate the data collected through our website with your personal profile, you must log out of the social network and delete all cookies before visiting our website.
Our contact :
Kerpe Gesundheitsprodukte
Wickeng. 5, 1140 Vienna
Email: webmaster@kerpe.at
Tel .: +43 1 416 9337

 

Legal appeal

You have the right on information, correction, deletion, restriction, data portability and objection. In thar case, please contact us.
If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated, you have the right to  complain to the supervisory authority. In Austria, the following authority is responsible:

Austrian Data Protection Authority
Wickenburggasse 8-10
1080 Vienna
Austria
Tel .: +43 1 531 15-202525
Fax: +43 1 531 15-202690
Email: dsb@dsb.gv.at
Web. http://www.dsb.gv.at

Contact address regarding data protection:
Vienna Chamber of Commerce
Department of Legal Policy
Parlor 8-10
1010 Vienna
Austria
Tel .: +43 1 514 50-1615
email: rechtspolitik@wkw.at

Web: http://www.wko.at/wien

 

Data handling

The entire website is encrypted (SSL). This makes it virtually impossible for third parties to access data.

We guarantee that we will treat your data confidentially and, in particular, not pass it on to third parties.

We guarantee that you will not receive spam or unwanted calls from us.

If you have registered with one of our e-mail distributors, or we send you legitimate customer e-mails, you can always log out of it at any time.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the person responsible for data processing on this website is located outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as "Google".

 

Google Analytics uses so-called "cookies", text files that are stored on the computer of the website visitor and that enable an analysis of the website visitor's use. The information generated by the cookie about the use of this website by the website visitor (including the shortened IP address) is usually transmitted to a Google server and stored there.

 

Google Analytics is only used with the "_anonymizeIp ()" extension on this website. This extension ensures anonymization of the IP address by shortening it and precludes direct personal reference. The extension shortens Google's IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. The IP address transmitted by the corresponding browser as part of Google Analytics will not be merged with other Google data.

 

On behalf of the site operator, Google will use the information to evaluate the use of the website, to compile reports on website activity and to provide the website operator with other services related to website and internet usage (Art. 6 Para. 1 lit. f GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization.

 

Google LLC. is certified according to the so-called Privacy Shield (list entry here) and guarantees an appropriate level of data protection on this basis. The data sent and linked with cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 50 months. Data whose retention period has expired is automatically deleted once a month.

 

The collection by Google Analytics can be prevented by the page visitor adjusting the cookie settings for this website. The collection and storage of the IP address and the data generated by cookies can also be objected to at any time with future effect. The corresponding browser plug-in can be downloaded and installed under the following link: https://tools.google.com/dlpage/gaoptout.

 

The site visitor can prevent Google Analytics from collecting data on this website by clicking on the following link. An opt-out cookie is set, which prevents the future collection of data when you visit this website.

 

Further information on the use of data by Google, setting and objection options can be found in Google's data protection declaration (https://policies.google.com/privacy) and in the settings for the display of advertisements by Google (https: // adssettings. google.com/authenticated).

 

 

 

Recaptcha

 

We use the reCAPTCHA service from Google LLC (Google) to protect your inquiries via the Internet form. The query serves to differentiate whether the input is made by a human being or is misused by automated, mechanical processing. The query includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, Google will shorten your IP address beforehand within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. Google will use this information on behalf of the operator of this website to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. The differing data protection regulations of the company Google apply to this data. Further information on Google's data protection guidelines can be found at: https://policies.google.com/privacy?hl=de